We are committed to supporting all our customers and end users
We constantly strive to improve our products and services. Accessibility is at the heart of our designs and decisions; we consider the many ways that people can use and interact with our software and websites.
At Glean we take the following measures to ensure accessibility of our products and services:
- Include accessibility in our internal policies.
- Assign clear accessibility goals and responsibilities.
- Use formal accessibility quality assurance methods.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Glean’s products and services are partially conformant with WCAG 2.1 level AA. Partially conformant means that some aspects of the content don't fully comply with the accessibility standard.
Section 508 of the Rehabilitation Act sets requirements for accessibility of electronic and information technology developed, procured, maintained, or used by US federal agencies. It aims to ensure that federal technology is accessible to people with disabilities.
Glean's products and services are not required to conform to Section 508 as we are not a US federal agency. However, we utilise Section 508 as guidance to make our products more accessible to users with disabilities.
We welcome your feedback on accessibility. You can reach out to us by email at firstname.lastname@example.org
We do our best to respond to feedback within 2 working days.
Compatibility with browsers and assistive technology
Glean products and services are designed to be accessible and compatible with assistive technologies.
By building for accessibility from the start, we aim to create an inclusive user experience that works for everyone regardless of ability. Our commitment to accessibility empowers people with disabilities to use our products effectively.
- We are committed to making our web and mobile apps as accessible as possible and conduct comprehensive testing to achieve a high degree of compatibility with screen readers such as TalkBack, VoiceOver, and JAWS.
- Our web application, is optimised for use with Chrome and Edge. For more information about compatibility see https://glean.co/specification
Limitations and alternatives
While we use our best efforts to ensure the accessibility of our products and services, we recognise that there's always room for improvement. Below is a description of known limitations together with possible solutions that we are actively exploring. Please reach out to us at email@example.com if you spot an issue that isn't listed below.
Current known limitations for Glean:
- Events. Page titles can be incomplete. If a user leaves the Event title blank, there could be multiple page titles of 'Untitled Event'. While this hasn't been reported by users as an issue, we're actively exploring ways to address this, such as giving each Event a unique name.
- Identical labels for buttons: On the Events page, all Events have a 'Move Event' button, however, we don't specify which Event will be moved when it's announced. The Event being moved can be inferred as it is the next tab after the Event title.
- Page Titles: Some screens do not have descriptive titles. This occurs on the following pages: View Event View, Re-Order Cards and Task Lists Views, Home and Record Event Views, and Account and Collections Views.
- Third-party applications within Glean are not fully optimised for accessibility and we're actively working with our third-party providers to help them to improve the accessibility of their products.
- The guided tour and transcription features are not keyboard accessible: Alternatives for the introduction tour are available including an introduction video and onboarding articles. We are working to identify solutions to address these issues.
- Transcription requires focus mode: Our transcription service representing the recorded audio as text is accessible to screen readers, however, NVDA users will need to use Insert + Space to interact with the content in Focus Mode.
We assessed the accessibility of our products and services using the following approaches:
- External evaluation.
- We have in-house accessibility specialists who work with our design and development teams.
We have completed VPATs for both our Web and Mobile applications.
A copy of our latest VPATs (Voluntary Product Accessibility Template) are available to view by clicking the links below:
This statement was last updated on 13 December 2023.