We are committed to supporting all our customers and end users

We constantly strive to improve our products and services. Accessibility is at the heart of our designs and decisions; we consider the many ways that people can use and interact with our software and websites.

At Glean we take the following measures to ensure accessibility of our products and services:

  • Include accessibility in our internal policies.
  • Assign clear accessibility goals and responsibilities.
  • Use formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Glean’s products and services are partially conformant with WCAG 2.1 level AA. Partially conformant means that some aspects of the content don't fully comply with the accessibility standard.

Section 508 of the Rehabilitation Act sets requirements for accessibility of electronic and information technology developed, procured, maintained, or used by US federal agencies. It aims to ensure that federal technology is accessible to people with disabilities.

Glean's products and services are not required to conform to Section 508 as we are not a US federal agency. However, we utilise Section 508 as guidance to make our products more accessible to users with disabilities.

We have committed to remediating all WCAG AA issues by 2025 and becoming fully WCAG conformant. Check our remediation plan to see how we're doing.

Feedback

We welcome your feedback on accessibility. You can reach out to us by email at support@glean.co

We do our best to respond to feedback within 2 working days.

Compatibility with browsers and assistive technology

Glean products and services are designed to be accessible and compatible with assistive technologies.

By building for accessibility from the start, we aim to create an inclusive user experience that works for everyone regardless of ability. Our commitment to accessibility empowers people with disabilities to use our products effectively.

  • We are committed to making our web and mobile apps as accessible as possible and conduct comprehensive testing to achieve a high degree of compatibility with screen readers such as TalkBack, VoiceOver, and JAWS.
  • Our web application is optimised for use with Chrome and Edge. For more information about compatibility see https://glean.co/specification

Limitations and alternatives

While we use our best efforts to ensure the accessibility of our products and services, we recognise that there's always room for improvement. Our VPAT at the bottom of this page outlines all of our current limitations, however, we also have an accessibility overview document which contains a more human-friendly description of the issues with screenshots etc.

Accessibility Overview

Remediation Plan

Please reach out to us at support@glean.co if you spot an issue that isn't listed below.


Assessment approach

We assessed the accessibility of our products and services using the following approaches:

  • Self-evaluation.
  • External evaluation with Level Access.
  • We have in-house accessibility specialists who work with our design and development teams.

Evaluation report

We have completed VPATs for both our Web and Mobile applications.

A copy of our latest VPATs (Voluntary Product Accessibility Template) are available to view by clicking the links below:

Glean Web VPAT 2023
Glean Mobile VPAT 2023

Date

This statement was last updated on 4 March 2025.