12.1. Termination By You
a) If you are using the Services on a trial basis, you may simply discontinue using them. Your account and access to the Services will be deactivated at the end of your trial period, in the manner set out below and you will be notified of the options available to you
b) If you are an Individual User with a paid subscription, you can terminate your subscription at any time through your account within the Services. Such termination will result in the deactivation of your account and access to the Services, in the manner set out in clause 10 and below.
c) You will retain edit-only access to the Services (“Edit-Only”) for a period of 7 days following termination (“Edit Period”). This means that you will be able to view and edit existing audio recordings and notes (“Events”) within the Services but you will not be able to create new Events, or, access Events shared with you by other users of the Services. You will be notified that your Edit Period is ending by way of an in-app message.
d) Account deactivation does not result in the deletion of all the data held in your account. All data held in your account will be securely stored for a reasonable period following account deactivation in line with our Data Retention Policy and can be accessed either, by reactivating your account, or, by requesting a downloadable copy of the data by emailing help@glean.co. Information on how to permanently delete the data held in your account can be found in the Glean Privacy Policy at https://legal.glean.co/privacy-policy.
e) If 12 months from the date you terminated your subscription you have not reactivated your account, your account will be marked for permanent deletion. We will contact you via email before your account is permanently deleted. Once your account has been permanently deleted, you will lose access to the data held in your account and you will not be able to regain access to the Services other than by creating a new account.
f) If you are an Organisation User:
i) you can contact your Organisation Glean Administrator at any time and request that you be removed from the Organisation account. Contact details for your Organisation Glean Administrator can be found under your user profile in the Services;
ii) information on how to permanently delete all the data held in your account can be found in the Glean Privacy Policy at https://legal.glean.co/privacy-policy.
12.2. Termination By Us
a) We may suspend or terminate your rights to use the Services at any time if you breach any of the terms in this Agreement in a serious way and we will contact you in such circumstances. If what you have done can be put right, we will give you a reasonable opportunity to do so. If you are an Organisation User, we will inform your Organisation Glean Administrator of our actions and the reasons for such action. The process detailed at clause 12.3 c) will be followed in the event our action results in the termination of your account.
b) The following provisions will apply to individual users only on termination by us:
i) if we terminate your access to the Services, depending upon the reason, we will endeavour to give you advance notice by email. The email will provide details of what you should do to prepare for the termination of the Services and how you can access the data created through your use of the Services in the period after termination; and
ii) your Individual User account will be marked for permanent deletion 12 months from the date your access was terminated by us.
12.3 Termination by your Organisation Glean Administrator (If you are accessing the Services through your Organisation)
a) Access to the Services for Organisation Users is controlled by the Organisation Glean Administrator. Your access to the Services may be terminated if:
i) the Organisation account’s trial period or the contract period ends;
ii) an access expiry date set for you by the Organisation Glean Administrator is reached; or
iii) the Organisation Glean Administrator chooses to remove your access without notice.
b) The following provisions will apply to Organisation Users on termination in the case of (i) or (ii) described in clause 12.3 a) only:
i) we will tell you when your access to the Services is going to end by way of an email. This email will set out the options available to you and will provide you with the contact details of your Organisation Glean Administrator to enable you to discuss next steps.
c) The following provisions will apply to Organisation Users only on termination in the case of (i), (ii)
and (iii) described in clauses 12.2 a) and 12.3.a):
i) you will retain Edit-Only access for a minimum of 15 days. This means that you will be able to view and edit existing Events within the Services but you will not be able to create new Events or access Events shared with you by other users of the Services;
ii) you will be notified of the change in your access to the Services by way of a persistent in-app message which will be displayed in the Services. This in-app message will confirm how long you will retain your current level of access to the Services during the Edit-Only period stated above, and the options available to you. These options will be (a) contact your Organisation Glean Administrator to request that your access to the Services be restored (contact details for your Organisation Glean Administrator can be found under your user profile within the Services); or (b) continue accessing the Services by switching to an Individual User account. In the case that neither of these options is selected, your account will be deactivated at the end of the Edit-Only access period;
iii) you will be able to request a downloadable copy of the data held in your account for a reasonable period following termination by emailing help@glean.co; and
iv) your Glean user account will be marked for permanent deletion 12 months from the date your access to the Services expires or was terminated by your Organisation Glean Administrator.
d) We reserve the right to amend the process detailed above in clause 12.3 c) in any way we deem appropriate if your termination is as a result of your breaching the terms of this Agreement as described in clause 12.2 a) and/or your access being removed by your Organisation Glean Administrator without notice as described in clause 12.3 a) iii).