Switching to Glean at College of Charleston

Anne Osowski at the College of Charleston loved Sonocent Audio Note Taker. That’s why she was so excited about Glean.

Out with the old, in the with the new… Anne Osowski at the College of Charleston loved Sonocent Audio Note Taker. That’s why she was so excited about Glean.

If this new program could give Anne and her team greater insight into student usage, offer seamless online functionality and reduce admin, it was a no-brainer.

Improved reporting

For Anne, a key reason for wanting to upgrade from Audio Notetaker to Glean, was Glean’s improved Admin portal. Especially in a remote learning environment, Anne knew she could benefit from greater insight into usage and enhanced support features.

Glean Admin helped Anne:

  • See when a student last used the software and make timely interventions
  • Add notes to individual licenses to better tailor support
  • Bulk invite students, manage access easily and export data cleanly

"The Glean Admin features are terrific and surpass Audio Notetaker on so many levels."

On-hand support, when you need it

From initial set-up through to onboarding and beyond, Anne knew she had support when she needed it. Moving from Audio Notetaker to Glean was made much easier thanks to the on-hand assistance of the Glean Team, including:

  • Workshops and training to get the ball rolling
  • An extensive library of resources to help with common questions
  • A dedicated customer success manager and quick response times

"The customer service with Glean is phenomenal!"

Since transitioning to Glean during a remote learning period, Anne has seen the impact it’s made on note taking support. Now, she’s confident it’s ready to answer student needs whatever the learning model.

Follow her path to improved, adaptable note taking support and try Glean for free.

"I would undoubtedly recommend Glean to other higher ed institutions so they can support students online, in-person or a combination of both."

Empower learners of all abilities

Talk to us about how Glean for Education can support and improve note taking skills.

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